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OFSY CRM solution helps businesses succeed with an integrated suite of software tools such as Sales Force Automation (SFA), Billing and Support. OFSY CRM helps to build successful, profitable customer relationships throughout sales, marketing and customer service & support.
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CRM Objective
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- Close more leads
- Shorten sales cycle
- Increase revenue
- Enhance customer retention
- Improve sales force productivity
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Sales Force Automation
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- OFSY SFA provides 360 degree view of each customer, enabling unlimited opportunity for upsell or cross sell.
- Helps track leads from initiation to closure
- Helps better forecast and manage opportunities effectively
- Integrated with inventory information
- Create Sales Quotes, Invoices, Receipts
- Empowers creation of Sales promotions.
- Easily define, administer and analyze sales territories.
- Track events, Meet commitments
- Create, track & manage complex contracts & Service Level Agreements (SLA).
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Support
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- OFSY Support knowledge base tools enables quick handling of customer issues.
- By clearly defined problems, enables finding meaningful solutions resulting in reduced average call time.
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Point Of Sales (POS)
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POS allows users to maintain absolute control over all aspects of sales billing and inventory while presenting an easy and professional customer checkout. OFSY POS has the following features:
- Point of sale counter
- Product lookup
- Direct sales rejections
- Automatic accounts and inventory update
- Buffer stock alarms and notification at counter/shop
- Integration with billing devices[bar-code scanners, printers etc.]
- Cash management.
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